Step 1
Open a reply
Open an email and start a reply. The // prompt also works when you write a new message or reply in chat.
AI reply drafts
AI email reply drafts that know your business
Scrubbr.ai writes your email replies from your company knowledge. In the reply box, type // and a short prompt. You get a draft in your voice, with a chip that names the document it used.
7 days free·Cancel anytime
Sample data. Type // and a prompt in the reply box. The draft appears in the box with a chip for the company document it used. Click the chip to read the passage.
Works with the apps you already use
- Gmail
- Outlook
- Slack
- Microsoft Teams
- Google Chat
- Google Calendar
- Outlook Calendar
- Granola
How AI reply drafts work
Step 2
Type // and a prompt
Type two slashes, then tell Scrubbr what to write. For example: check our onboarding policy. Press Enter to run it, or Esc to cancel.
Step 3
Scrubbr drafts from your knowledge
It writes the reply in your voice. If a company document supports the draft, a "grounded in" chip names that document.
Step 4
You check and send
Edit the draft. Click the chip to read the source. Nothing is sent until you press send.
How does company knowledge work?
Scrubbr.ai drafts replies that already know your pricing, your policies and your way of answering.
What goes in
Company documents: FAQs, SOPs, policies and product docs. Think of your pricing, your policies and the way you answer common questions.
Who adds it
Company admins add the documents. Everyone in the company can read them in Settings, under Knowledge base.
What you see in a draft
A chip appears only for a document the draft actually used. Click it to open the document at the exact passage.
Availability
Company knowledge is switched on for each company. Scrubbr turns it on for you, and your company admins then add the documents. To ask for it, contact us.
Who are AI reply drafts for?
People who answer customers
When a customer asks, you can reply in seconds with the right numbers, the right language and a link to the source.
Teams where anyone may reply
Anyone on your team can answer from the same company documents. Everyone uses the same facts.
People who check their sources
The chip shows which document a draft came from. You can read the passage before you send.
Your data and your approval
Nothing is sent to another person without your explicit action. A draft waits for you to press send. Scrubbr does not use your content to train AI models. Attachment content is never sent to an AI model.
Read how Scrubbr handles your data on the security page.
AI reply draft questions
How do I write an AI reply draft in Scrubbr?
Open a reply, type // and a short prompt, then press Enter. Scrubbr writes the draft into the reply box. You edit it and press send.
Does the draft use my company documents?
Yes, when your company knowledge base is on. Company documents such as FAQs, SOPs, policies and product docs can ground a draft. When a document supports the draft, a chip names it. If the draft uses no document, there is no chip.
How do I check where the draft got its facts?
Click the chip under the reply box. It opens the company document at the passage the draft used.
What if Scrubbr does not know a detail?
It does not guess. It leaves a short description in square brackets, such as an amount, a date or a name. If you press send with a bracket still in the message, Scrubbr stops and shows you what is unfinished.
Will Scrubbr send the reply for me?
No. Nothing is sent to another person without your explicit action. A draft stays in front of you, ready to edit, until you press send.
Does Scrubbr train AI on my documents or my email?
No. Scrubbr does not use your content to train AI models. Every model request is routed only to providers whose data policies prohibit training on it. See the security page.