Integration · CRM
Customer replies that know your Salesforce history
Scrubbr connects to Salesforce, reads the account history your team keeps there, and uses it to write customer replies and the next-step note. Hold Option in Outlook, Slack or Microsoft Teams, say what the reply must do, and Scrubbr writes it at your cursor.
macOS 13+·Windows 10+·Free for 3 days, no card
Updated
>_What it reads
What Scrubbr takes from Salesforce
Salesforce holds the history of each customer, so Scrubbr reads it before it writes to them.
| What Scrubbr looks for | What it is for |
|---|---|
| Who the customer is | Uses the right name, company and role in the reply. |
| What happened so far | Does not ask for what the customer already told you. |
| Where the account stands now | Sets the next step and the tone, for a new deal or a renewal. |
| Everything else in Salesforce | Left alone. Scrubbr reads only what helps with the thing you asked for. |
Where you use it
One history, every app you type in
Your customers write to you in more than one place. Scrubbr writes back in whichever app you are in.
| You are in | You say | Scrubbr uses |
|---|---|---|
| Outlook | "Answer her renewal question, offer a call." | Salesforce account history, the thread, your pricing in the knowledge base |
| Microsoft Teams or Slack | "Tell Omar where his request stands." | Salesforce history, the channel's earlier messages |
| A note after a call | "Next step is the security review on the 20th." | What you say, plus the date from your calendar |
Scrubbr writes only at your cursor. You read each reply, change what you want and send it yourself.
For Salesforce teams
No more lookup before you reply
A customer reply often starts with a trip to the record.
If your team answers customers from Salesforce, you open the account, read back through the history, and then retype the point in your own words. Multiply that by every reply in a week.
Scrubbr removes the lookup. You hold the key in the app you are already in and say the point. Scrubbr reads the history and writes the reply. A paid plan is charged per seat, and a seat is one person, so each rep or support lead has their own. For larger teams, see the Enterprise page.
Worked example
A renewal question, answered from the account
Ingrid manages accounts at Fernwood Software and has a renewal question from Tomas Brandt, at Larkspur Dental, in her inbox.
In Outlook
- You say
- "Answer Tomas. Yes, we can lock this year's price for the renewal. Remind him the onboarding finished in March and offer a call on Thursday."
- Scrubbr finds
-
- Salesforce · the Larkspur Dental account history
- Outlook · Tomas's thread
- Knowledge base · renewal terms
- Scrubbr writes
Hi Tomas,
Yes, we can lock this year's price for your renewal, with no change to your plan. Your onboarding wrapped up in March, so the team at Larkspur has had eight months on it.
Would a 20-minute call on Thursday work to go over the renewal?
Ingrid
Example only. The people, company and facts are invented.
Questions
Salesforce questions
Does Scrubbr connect to Salesforce?
Yes. Scrubbr reads your Salesforce for the history of the customers you work with, if you connect it. You choose which tools to connect.
Can I use it in Outlook or Teams, not only Gmail?
Yes. Scrubbr writes at your cursor in any app with a text cursor, and it reads Outlook and Microsoft Teams for context too.
Will Scrubbr make up account facts?
Scrubbr uses what it finds in your connected tools. Read each reply before you send it and check the names, dates and numbers.
Can the whole team use it?
Yes. A paid plan is charged per seat, and a seat is one person. See the Pricing and Enterprise pages.
What if my team uses HubSpot instead?
Scrubbr connects to HubSpot too. See the HubSpot page.
How do I try it?
Free for 3 days with no card. Add a card for 7 more days. After that, $15 a month billed monthly, or $144 a year.
Reply to customers with the full account in view
Download Scrubbr, connect Salesforce and your mail, and answer your next customer in your own words.
macOS 13+·Windows 10+·Free for 3 days, no card